Return & Refund Policy

At Novo Alo.com, customer satisfaction is our priority. We aim to make your shopping experience simple and worry-free.

Return Policy

Products can be returned within 7 days of delivery.

The product must be unused, undamaged, and in its original packaging.

A valid reason for return may include receiving a wrong, damaged, or defective product.

Customers should contact us as soon as possible after receiving the product to request a return.

Refund Policy

After receiving and checking the returned product, we will process the refund if the return meets our policy.

Refund time may vary depending on the payment method.

Delivery charges may be non-refundable in certain cases.

Contact Us

📞 01797425827
📍 9/43, Eastern Plaza (Commercial Complex), Hatirpool, Dhaka

Novo Alo.com — Your trusted online shopping destination.